---
title: Contact us
description: Need a hand with your subscription or bike? Find out how to get instant support in the Swapfiets app, message us on WhatsApp, or contact our local support teams in your country. We are always happy to help you get back on the road!
---
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- [English](https://help.swapfiets.com/contact)
- [Dansk](https://help.swapfiets.com/da/kontakt)
- [Deutsch](https://help.swapfiets.com/de/kontakt)
- [Español](https://help.swapfiets.com/es/contactar)
- [Français](https://help.swapfiets.com/fr/contacter)
- [Nederlands](https://help.swapfiets.com/nl/contact)
English
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[](https://swapfiets.com/)
- [Helpcenter](https://help.swapfiets.com/)
- [Download the app](https://help.swapfiets.com/download-the-app)
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- [Helpcenter](https://help.swapfiets.com/)
- [Download the app](https://help.swapfiets.com/download-the-app)
- - [English](https://help.swapfiets.com/contact)
- [Dansk](https://help.swapfiets.com/da/kontakt)
- [Deutsch](https://help.swapfiets.com/de/kontakt)
- [Español](https://help.swapfiets.com/es/contactar)
- [Français](https://help.swapfiets.com/fr/contacter)
- [Nederlands](https://help.swapfiets.com/nl/contact)
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How can we help you ride worry-free?
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1. [Help Center](https://help.swapfiets.com/?hsLang=en)
2. [Swapfiets locations & Customer Service](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en)
# Contact us
## Need a hand with your subscription or bike? Find out how to get instant support in the Swapfiets app or get in touch with us. We are always happy to help you get back on the road!
### **Get instant support in the Swapfiets app**
Use the Swapfiets app to manage your ride instantly without waiting in line. In the app, you can:
- Book your service and repair appointments fast.
- Upgrade to a different bike type.
- Arrange your relocation.
- Claim and share your personal referral discounts.
- Find your nearest Swapfiets store.
- Check your invoices easily.
- Cancel your subscription.
You can find and download our official app directly via the[Google Play Store](https://play.google.com/) or the[iOS App Store](https://apps.apple.com/).
[](https://play.google.com/store/apps/details?id=com.swapfiets&hl=en&gl=US) [](https://apps.apple.com/us/app/swapfiets/id1330923084)
### **Contact our customer support team**
Can't find what you're looking for? We're here to help!
Select your country to find the right contact details for your area:
- [Netherlands](https://swapfiets.nl/en-nl/contact)
- [Germany](https://swapfiets.de/en-de/contact)
- [Belgium](https://swapfiets.be/en-be/contact)
- [Denmark](https://swapfiets.dk/en-dk/contact)
- [France](https://swapfiets.fr/en-fr/contact)
- [United Kingdom](https://swapfiets.co.uk/contact)
- [Spain](https://swapfiets.es/en-es/contact)
- [Austria](https://swapfiets.at/en-at/contact)
#### **Send us an email**
If you prefer to email us, just fill out our online webform and we will get back to you as soon as possible.
#### **Bank Holiday Opening hours:**
- Ascension day 14/05 - Whatsapp only
- Whit Sunday 24/05 - Closed (Netherlands Whatsapp only)
- Whit Monday 25/05 - Closed
- Christmas 25/12 and 26/12 - Closed
- [Getting Started with Swapfiets](https://help.swapfiets.com/getting-started-with-swapfiets?hsLang=en#main-content)
- [Signing up for Swapfiets](https://help.swapfiets.com/getting-started-with-swapfiets?hsLang=en#signing-up-for-swapfiets)
- [Receiving my bike](https://help.swapfiets.com/getting-started-with-swapfiets?hsLang=en#receiving-my-bike)
- [Our bikes & additions](https://help.swapfiets.com/getting-started-with-swapfiets?hsLang=en#our-bikes-additions)
- [Taking care of your bike](https://help.swapfiets.com/getting-started-with-swapfiets?hsLang=en#taking-care-of-your-bike)
- [Appointments & Repairs](https://help.swapfiets.com/appointments-repairs?hsLang=en#main-content)
- [Issues with my Swapfiets](https://help.swapfiets.com/appointments-repairs?hsLang=en#issues-with-my-swapfiets)
- [I have an appointment planned](https://help.swapfiets.com/appointments-repairs?hsLang=en#i-have-an-appointment-planned)
- [Other questions](https://help.swapfiets.com/appointments-repairs?hsLang=en#other-questions)
- [Subscription & Billing](https://help.swapfiets.com/subscription-billing?hsLang=en#main-content)
- [Surcharges and Payments](https://help.swapfiets.com/subscription-billing?hsLang=en#surcharges-and-payments)
- [Change my subscription](https://help.swapfiets.com/subscription-billing?hsLang=en#change-my-subscription)
- [My account](https://help.swapfiets.com/subscription-billing?hsLang=en#my-account)
- [Cancel my subscription](https://help.swapfiets.com/subscription-billing?hsLang=en#cancel-my-subscription)
- [Swapfiets locations & Customer Service](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#main-content)
- [The Netherlands](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#the-netherlands)
- [Belgium](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#belgium)
- [Germany](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#germany)
- [Denmark](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#denmark)
- [France](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#france)
- [United Kingdom](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#united-kingdom)
- [Austria](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#austria)
- [Spain](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#spain)
- [Discounts & Promotions](https://help.swapfiets.com/discounts-promotions?hsLang=en#main-content)
- [Friends with benefits](https://help.swapfiets.com/discounts-promotions?hsLang=en#friends-with-benefits)
- [Swapfiets for Business](https://help.swapfiets.com/swapfiets-for-business?hsLang=en#main-content)
- [About Swapfiets for Business](https://help.swapfiets.com/swapfiets-for-business?hsLang=en#about-swapfiets-for-business)
- [Your company account](https://help.swapfiets.com/swapfiets-for-business?hsLang=en#your-company-account)
- [Your employees](https://help.swapfiets.com/swapfiets-for-business?hsLang=en#your-employees)
- [Invoices and payroll](https://help.swapfiets.com/swapfiets-for-business?hsLang=en#invoices-and-payroll)
- [Costs and tax, by country](https://help.swapfiets.com/swapfiets-for-business?hsLang=en#costs-and-tax-by-country)
[](https://swapfiets.nl/en-NL)
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