---
title: How does the monthly invoice work?
description: Your invoice covers the month ahead. See when it arrives, what's on it, how new starters are billed, and how to pay.
---
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# How does the monthly invoice work?
## You get one invoice a month covering all of your employees' subscriptions together, rather than a separate one for each person.
### What each invoice covers
The month ahead. Your August invoice covers all of August.
If someone starts partway through a month, their first invoice arrives the month after. So an employee who collects their bike on 7 August appears on your September invoice, charged for all of September plus their remaining days in August.
That means a new starter's first line is always slightly larger than a standard month, and every line after that is a normal one.
### When it arrives
We aim to send it in the first two weeks of the month. There's no fixed date.
If you need something predictable to plan payroll around, the CSV report can be sent on a fixed date and time.
### What's on your invoice
A PDF listing each employee by name with the service area city, subscription start and end date, and the total amount excluding and including VAT. Add-ons like theft coverage appear as a separate line, since they're part of the subscription.
Extra costs like damage or a lost bike aren't on this invoice at all. If you've agreed to cover them, they come on a separate surcharge invoice, sent on the same monthly rhythm. If you haven't, we charge your employee directly.
### How to pay
Two options:
- **Bank transfer**, against the invoice as you would any other
- **Direct debit**, which we collect automatically
Tell us which you'd prefer when you sign up, or email [business@swapfiets.com](mailto:business@swapfiets.com) to switch later.
### If something looks wrong
Email [business@swapfiets.com](mailto:business@swapfiets.com), or speak to your account manager if you have one. Tell us which invoice and which employee and we'll look into it.
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