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Getting Started with Swapfiets
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Swapfiets for Business
Back to home
Service & Support
Membership & Billing
Getting Started with Swapfiets
Signing up for Swapfiets
Receiving my bike
What is Swapfiets & Swapping?
Our bikes & features
Taking care of your bike
Repairs & Service
My bike is broken
I have an appointment planned
Other questions
Membership & Billing
Update personal information
Change my subscription
Your Swapfiets service charges
Investigate unexpected costs
Resolving payment issues
Canceling your subscription
Locations & Service Hours
Austria
Belgium
Denmark
France
Germany
The Netherlands
United Kingdom
Spain
Discounts & Promotions
Discount codes
Swapfiets for Business
Membership & Billing
Information about your personal details, payments and service charges.
Price Change 2023
Update personal information
How do I update my payment details?
How do I update my email address or phone number?
How do I change my home address?
How do I change my password?
Change my subscription
Can I to pause my subscription?
Can I transfer my membership to someone else?
I have a contract for minimal 6 months, can I cancel it earlier?
How can I withdraw my registration?
What is the minimum duration of my contract?
I want a different bike-model
Can change from or to a heavy user subscription?
See more
Your Swapfiets service charges
Where do I view my current Swapfiets plan and billing history?
Can someone else pay for my Swapfiets?
What extra costs can occur on my subscription?
When do you deduct the payment?
Can I also pay on a yearly basis?
See more
Investigate unexpected costs
Why is my first payment higher?
I handed in my bike but I am still charged
I received a surcharge
Why is € 0.01 / €0.50 charged?
Other reasons for higher costs
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Resolving payment issues
I want to request a delay of payment
I received a payment reminder
My discount code is not applied
My payment method is not accepted
I have not received my refund
Why is my payment method rejected?
See more
Canceling your subscription
How do I cancel my subscription?
Where do I return my bike?
Can I return my bike in a different city?
Can I only return the bike within opening hours?
Can I temporarily store the bike at your place?
Cancellation of subscription
See more