Service & Support

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Service & Support

Membership & Billing

Membership & Billing

Information about your personal details, payments and service charges.

Price Change 2023

Update personal information

How do I update my payment details?

How do I update my email address or phone number?

How do I change my home address?

How do I change my password?

Change my subscription

Can I to pause my subscription?

Can I transfer my membership to someone else?

How can I withdraw my registration?

What is the minimum duration of my contract?

I want a different bike-model

Can change from or to a heavy user subscription?

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Your Swapfiets service charges

Where do I view my current Swapfiets plan and billing history?

Can someone else pay for my Swapfiets?

What extra costs can occur on my subscription?

When do you deduct the payment?

Can I also pay on a yearly basis?

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Investigate unexpected costs

Why is my first payment higher?

I handed in my bike but I am still charged

I received a surcharge

Why is € 0.01 / €0.50 charged?

Other reasons for higher costs

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Resolving payment issues

I want to request a delay of payment

I received a payment reminder

My discount code is not applied

My payment method is not accepted

I have not received my refund

Why is my payment method rejected?

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Canceling your subscription

How do I cancel my subscription?

Where do I return my bike?

Can I return my bike in a different city?

Can I only return the bike within opening hours?

Can I temporarily store the bike at your place?

Cancellation of subscription

I have a contract for minimal 6 months, can I cancel it earlier?

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