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Repairs & Service
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    • Signing up for Swapfiets
    • Receiving my bike
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  • Repairs & Service
    • My bike is broken
    • I have an appointment planned
    • Other questions
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  • Swapfiets for Business
      Back to home
      1. Service & Support
      2. Repairs & Service
      • Getting Started with Swapfiets
        • Signing up for Swapfiets
        • Receiving my bike
        • What is Swapfiets & Swapping?
        • Our bikes & features
        • Taking care of your bike
      • Repairs & Service
        • My bike is broken
        • I have an appointment planned
        • Other questions
      • Membership & Billing
        • Update personal information
        • Change my subscription
        • Your Swapfiets service charges
        • Investigate unexpected costs
        • Resolving payment issues
        • Canceling your subscription
      • Locations & Service Hours
        • Austria
        • Belgium
        • Denmark
        • France
        • Germany
        • The Netherlands
        • United Kingdom
        • Spain
      • Discounts & Promotions
        • Discount codes
      • Swapfiets for Business

      Repairs & Service

      Information about several service requests

      My bike is broken

      • How do I get an appointment for my bike?
      • My key is broken/lost
      • Can I also visit the store for a repair?
      • How long does my repair take?
      • Will I get another bike during the fix?
      • My light stopped working. What now?
      • I received an error code, do I need a swap? 
      • Can I also fix my bike myself?
      See more

      I have an appointment planned

      • Can I change my timeslot?
      • My appointment was cancelled. What now?
      • How do I cancel my appointment?
      • I've missed my appointment. What do I do?
      • Can I change my appointment address?
      • What do I do in case of a long delay?
      • How can I add a note for the Swapper?
      See more

      Other questions

      • My bike is gone! Help!
      • I am moving to a different city
      • I need the frame number of my bike. Where can I find it?
      • I have seen a Swapfiets for sale. Is that possible?
      • I have found a Swapfiets. What should I do?
      • I was involved in an accident. What do I do now?
      See more
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