---
title: Subscription & Billing | Help Center
description: Get details on updating your personal information, managing or canceling your subscription, and handling payments or service fees.
---

[Skip to content](https://help.swapfiets.com/subscription-billing#main-content)

- [English](https://help.swapfiets.com/subscription-billing)
- [Dansk](https://help.swapfiets.com/da/abonnement-fakturering)
- [Deutsch](https://help.swapfiets.com/de/abo-abrechnung)
- [Español](https://help.swapfiets.com/es/suscripción-y-facturación)
- [Français](https://help.swapfiets.com/fr/abonnement-facturation)
- [Nederlands](https://help.swapfiets.com/nl/abonnement-facturering)

English

Show submenu for translations

[![logo-sf](https://help.swapfiets.com/hs-fs/hubfs/logo-sf.png?width=150&height=66&name=logo-sf.png)](https://swapfiets.com/)

- [Helpcenter](https://help.swapfiets.com/)
- [Download the app](https://help.swapfiets.com/download-the-app)

Open main navigation

Close main navigation

- [Helpcenter](https://help.swapfiets.com/)
- [Download the app](https://help.swapfiets.com/download-the-app)
- - [English](https://help.swapfiets.com/subscription-billing)
    - [Dansk](https://help.swapfiets.com/da/abonnement-fakturering)
    - [Deutsch](https://help.swapfiets.com/de/abo-abrechnung)
    - [Español](https://help.swapfiets.com/es/suscripción-y-facturación)
    - [Français](https://help.swapfiets.com/fr/abonnement-facturation)
    - [Nederlands](https://help.swapfiets.com/nl/abonnement-facturering)

  English
  
  Show submenu for translations

 How can we help you ride worry-free?

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.swapfiets.com/)
2. [Subscription & Billing](https://help.swapfiets.com/subscription-billing)

# Subscription & Billing

 Get details on updating your personal information, managing or canceling your subscription, and handling payments or service fees.

## Surcharges and Payments

- [How does the first payment work?](https://help.swapfiets.com/my-first-payment-is-higher-than-expected)
- [How your final Swapfiets payment works](https://help.swapfiets.com/how-does-the-last-payment-work)
- [What additional charges might I have to pay?](https://help.swapfiets.com/extra-costs)
- [I received a payment reminder](https://help.swapfiets.com/i-received-a-payment-reminder)
- [Can someone else pay for my Swapfiets?](https://help.swapfiets.com/can-someone-else-pay-for-my-swapfiets)
- [Can I pay my invoice in instalments?](https://help.swapfiets.com/can-i-pay-my-invoice-in-installments)

See less ▼

## Change my subscription

- [Where can I find (and pay) my invoices?](https://help.swapfiets.com/viewing-plan-and-invoices)
- [Can I change to a different bike type?](https://help.swapfiets.com/different-bike-model)
- [Can I pause my subscription?](https://help.swapfiets.com/can-i-to-pause-my-subscription)
- [Can I transfer my membership to someone else?](https://help.swapfiets.com/can-i-transfer-my-membership-to-someone-else)
- [How can I withdraw my registration?](https://help.swapfiets.com/how-can-i-withdraw-my-registration)

## My account

- [How do I update my account details?](https://help.swapfiets.com/how-do-i-update-my-account-details)

## Cancel my subscription

- [How to cancel your Swapfiets subscription and return your bike](https://help.swapfiets.com/how-do-i-return-my-bike)
- [Can I cancel my contract before the end date?](https://help.swapfiets.com/can-i-cancel-my-contract-before-the-end-date)
- [Cancellation form](https://help.swapfiets.com/cancellation-of-subscription)

- [Getting Started with Swapfiets](https://help.swapfiets.com/getting-started-with-swapfiets#main-content)

    - [Signing up for Swapfiets](https://help.swapfiets.com/getting-started-with-swapfiets#signing-up-for-swapfiets)
    - [Receiving my bike](https://help.swapfiets.com/getting-started-with-swapfiets#receiving-my-bike)
    - [Our bikes & additions](https://help.swapfiets.com/getting-started-with-swapfiets#our-bikes-additions)
    - [Taking care of your bike](https://help.swapfiets.com/getting-started-with-swapfiets#taking-care-of-your-bike)
- [Appointments & Repairs](https://help.swapfiets.com/appointments-repairs#main-content)

    - [Issues with my Swapfiets](https://help.swapfiets.com/appointments-repairs#issues-with-my-swapfiets)
    - [I have an appointment planned](https://help.swapfiets.com/appointments-repairs#i-have-an-appointment-planned)
    - [Other questions](https://help.swapfiets.com/appointments-repairs#other-questions)
- [Subscription & Billing](https://help.swapfiets.com/subscription-billing#main-content)

    - [Surcharges and Payments](https://help.swapfiets.com/subscription-billing#surcharges-and-payments)
    - [Change my subscription](https://help.swapfiets.com/subscription-billing#change-my-subscription)
    - [My account](https://help.swapfiets.com/subscription-billing#my-account)
    - [Cancel my subscription](https://help.swapfiets.com/subscription-billing#cancel-my-subscription)
- [Swapfiets locations & Customer Service](https://help.swapfiets.com/swapfiets-locations-customer-service#main-content)

    - [The Netherlands](https://help.swapfiets.com/swapfiets-locations-customer-service#the-netherlands)
    - [Belgium](https://help.swapfiets.com/swapfiets-locations-customer-service#belgium)
    - [Germany](https://help.swapfiets.com/swapfiets-locations-customer-service#germany)
    - [Denmark](https://help.swapfiets.com/swapfiets-locations-customer-service#denmark)
    - [France](https://help.swapfiets.com/swapfiets-locations-customer-service#france)
    - [United Kingdom](https://help.swapfiets.com/swapfiets-locations-customer-service#united-kingdom)
    - [Austria](https://help.swapfiets.com/swapfiets-locations-customer-service#austria)
    - [Spain](https://help.swapfiets.com/swapfiets-locations-customer-service#spain)
- [Discounts & Promotions](https://help.swapfiets.com/discounts-promotions#main-content)

    - [Friends with benefits](https://help.swapfiets.com/discounts-promotions#friends-with-benefits)
- [Swapfiets for Business](https://help.swapfiets.com/swapfiets-for-business#main-content)

    - [About Swapfiets for Business](https://help.swapfiets.com/swapfiets-for-business#about-swapfiets-for-business)
    - [Your company account](https://help.swapfiets.com/swapfiets-for-business#your-company-account)
    - [Your employees](https://help.swapfiets.com/swapfiets-for-business#your-employees)
    - [Invoices and payroll](https://help.swapfiets.com/swapfiets-for-business#invoices-and-payroll)
    - [Costs and tax, by country](https://help.swapfiets.com/swapfiets-for-business#costs-and-tax-by-country)

[![Chill listening crop-3](https://help.swapfiets.com/hs-fs/hubfs/logo-1.png?width=88&height=44&name=logo-1.png "Chill listening crop-3")](https://swapfiets.nl/en-NL)

[Swapfiets](https://swapfiets.com)        [App store](https://apps.apple.com/en/app/swapfiets/id1330923084)          [Google Play](https://play.google.com/store/apps/details?id=com.swapfiets&hl=en&gl=US)       [Terminate Contracts](https://help.swapfiets.com/cancellation-of-subscription)

[Terms and conditions     ](https://swapfiets.nl/en-NL/terms)[   Privacy](https://swapfiets.nl/en-NL/privacy)           [Cookies](https://swapfiets.nl/en-NL/cookies)            [Contact us](https://help.swapfiets.com/contact)                        

<https://www.instagram.com/swapfiets/> <http://facebook.com/Swapfiets/> <https://x.com/swapfiets?lang=en>

Copyright © 2025, Swapfiets B.V.