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Help Center

Subscription & Billing

Subscription & Billing

Get details on updating your personal information, managing or canceling your subscription, and handling payments or service fees.

Surcharges and Payments

How does the first payment work?

How does the last payment work?

What additional charges might I have to pay?

I received a payment reminder

When is the payment debited?

Can someone else pay for my Swapfiets?

I have not received my refund

Can I pay my invoice in instalments?

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Change my subscription

Where can I find (and pay) my invoices?

Can I change to a different bike type?

Can I to pause my subscription?

Can I transfer my membership to someone else?

How can I withdraw my registration?

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My account

How do I update my account details?

Cancel my subscription

How do I cancel my subscription?

How do I return my bike?

Can I cancel my contract before the end date?

Cancellation form