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Help Center

Subscription & Billing

Subscription & Billing

Get details on updating your personal information, managing or canceling your subscription, and handling payments or service fees.

My account

How do I update my account details?

Change my subscription

Where can I find my invoices?

Can I change to a different bike type?

Can I to pause my subscription?

Can I transfer my membership to someone else?

How can I withdraw my registration?

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Cancel my subscription

How do I cancel my subscription?

How do I return my bike?

Can I cancel my contract before the end date?

Cancellation form

Surcharges and Payments

How does the first payment work?

How does the last payment work?

What extra costs might I have to pay?

When do you deduct the payment?

Can someone else pay for my Swapfiets?

I received a payment reminder

I have not received my refund

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