Who do we contact about our account?
Email or call our business team. Above 20 subscriptions you'll have your own account manager, and your employees handle their subscriptions themselves.
Email: business@swapfiets.com
Phone: +31 88 991 1588, Monday to Friday, 09:00 to 17:00
If you leave a message, we'll get back to you within 1 working day.
What to contact us about
Anything to do with the account itself:
- Questions about your invoice
- Offboarding people who are leaving
- Setting up or changing the CSV payroll report
- Changing your company details: name, address, billing address, VAT number, or your main contact
- Switching between bank transfer and direct debit, or changing who receives the invoice
- Adding another country
- Ending your agreement
If you have more than 20 subscriptions
You'll have a dedicated account manager as your main point of contact. They'll introduce themselves once your account is up and running.
For day-to-day things, still email business@swapfiets.com. Invoice questions, offboarding, and anything else operational goes to our business team, so it gets picked up faster than it would through one person.
Below 20 subscriptions, our business team looks after you at the email and phone number above. Same team, same response time.
What your employees handle themselves
Almost everything. Once someone has their bike they deal with us directly and you're not in the middle of it: repairs, appointments, a lost key, a stolen bike, questions about their own subscription. It all goes through the app or our regular customer service channels, exactly as it would for any Swapfiets member.
They can also cancel their own subscription if they no longer want a bike, with 30 days' notice. You'll see it on your next invoice as a part-month amount, and the CSV report shows the exact termination date if you take it.
You only hear from us about the account itself.