Getting Started with Swapfiets
Learn about our bikes, how to register, and receiving your Swapfiets.
Appointments & Repairs
Find out how to schedule, reschedule, or cancel an appointment, and what steps to take if you experience any bike issues
- How do I get an appointment for my bike?
- What do I do if my bike is lost or stolen?
- How do I get a replacement key?
Subscription & Billing
Get details on updating your personal information, managing or canceling your subscription, and handling payments or service fees.
- How does the first payment work?
- Where can I find (and pay) my invoices?
- What additional charges might I have to pay?
Swapfiets locations & Customer Service
Explore our store locations, service areas, opening hours, and how to reach customer support.