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Can I only return the bike within opening hours?
Yes, as we want to ensure that your bike is safely and surely returned to us.
Therefore, we need the bike returned during the opening hours of the store to check the condition of the bike, to make sure the bike belongs to the customer and to confirm that the account is then properly closed.
Should you be prevented from handing in the bike within the opening hours, contact us then we will do our best to find an alternative.
Please do not leave the bike (and key) outside of the store, unless agreed upon with our customer support. If not, you are still be responsible for the bike in case something happens.