Help Center

Back to home

Help Center

Membership & Billing

Membership & Billing

Information about your personal details, payments and service charges.

Update personal information

How do I update my account details?

Change my subscription

Can I to pause my subscription?

Can I transfer my membership to someone else?

How can I withdraw my registration?

Can I change to a different bike type?

Your Swapfiets service charges

Where can I find my invoices?

Can someone else pay for my Swapfiets?

What extra costs can occur on my subscription?

When do you deduct the payment?

Can I also pay on a yearly basis?

See more

Investigate unexpected costs

How does the first payment work?

How does the last payment work?

I received a surcharge

Why is € 0.01 / €0.50 charged?

Other reasons for higher costs

See more

Resolving payment issues

I have not received my refund

My payment method is not accepted

I want to request a delay of payment

I received a payment reminder

My discount code is not applied

Why is my payment method rejected?

See more

Canceling your subscription

How do I cancel my subscription?

Where do I return my bike?

Can I return my bike in a different city?

I have a contract for minimal 6 months, can I cancel it earlier?

If I return my bike after my contract end-date, what happens with my last payment?

Can I only return the bike within opening hours?

Can I temporarily store the bike at your place?

Cancellation of subscription

See more