Investigate unexpected costs
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      3. Investigate unexpected costs

      I received a surcharge

      Extra costs may apply if the bike sustains damage or excessive wear and tear beyond what's considered normal use.

      Extra costs may apply if the bike sustains damage or excessive wear and tear beyond what's considered normal use. This is also in the case of a missing bike, key or battery.

      These extra costs are charged, together with the monthly fee, and are also mentioned on the invoice. Find an overview of the possible costs here.

      In case you received a surcharge it will be charged in the upcoming month.