Service & Support
English
Dansk
Deutsch
Español
Français
Nederlands
Swapfiets
Dansk
Deutsch
Español
Français
Nederlands
Getting Started with Swapfiets
Getting Started with Swapfiets
Signing up for Swapfiets
Receiving my bike
What is Swapfiets & Swapping?
Our bikes & features
Taking care of your bike
Repairs & Service
My bike is broken
I have an appointment planned
Other questions
Membership & Billing
Update personal information
Change my subscription
Your Swapfiets service charges
Investigate unexpected costs
Resolving payment issues
Canceling your subscription
Locations & Service Hours
Austria
Belgium
Denmark
France
Germany
The Netherlands
United Kingdom
Spain
Discounts & Promotions
Friends with benefits
Belgium
Denmark
France
Germany
The Netherlands
United Kingdom
Swapfiets for Business
Back to home
Service & Support
Getting Started with Swapfiets
Getting Started with Swapfiets
Signing up for Swapfiets
Receiving my bike
What is Swapfiets & Swapping?
Our bikes & features
Taking care of your bike
Repairs & Service
My bike is broken
I have an appointment planned
Other questions
Membership & Billing
Update personal information
Change my subscription
Your Swapfiets service charges
Investigate unexpected costs
Resolving payment issues
Canceling your subscription
Locations & Service Hours
Austria
Belgium
Denmark
France
Germany
The Netherlands
United Kingdom
Spain
Discounts & Promotions
Friends with benefits
Belgium
Denmark
France
Germany
The Netherlands
United Kingdom
Swapfiets for Business
Getting Started with Swapfiets
Information about registration, our bikes, and subscriptions.
Download the App!
Swapfiets Power Plus
Signing up for Swapfiets
How do I sign up for Swapfiets?
How do I re-register for Swapfiets?
Can I choose a color for my bike?
The bike I want is not available in my region. What now?
What kind of subscriptions does Swapfiets offer?
Can I pay for my Swapfiets subscription with cash?
Can I immediately pick up my bike after registration?
Can I order multiple bikes for my family?
Can I rent bikes for my business?
I have an administrator for my finances, how can I subscribe for Swapfiets?
I do not have a home address in the city yet, which address should I provide?
I only want to use my bike for a week and then return it. Is it possible?
Signing up as a minor
What is the difference between a regular and heavy use subscription?
Which bikes can I choose as a student?
Why do I have to specify my height when registering?
See more
Receiving my bike
How do I get my bike?
What do I need to receive the bike?
Why have I not been contacted yet?
I have placed an order. When will I receive my bicycle?
How long does the first appointment take?
What will happen during the first appointment?
Can someone else pick up my bike or be there during the delivery?
See more
What is Swapfiets & Swapping?
What does Swapfiets do?
What does a Swap mean?
What does a Swap costs?
What is the difference between Swap bikes and share bikes?
Can I purchase the bike instead of subscribing?
See more
Our bikes & features
Swapfiets Power 1
Swapfiets Power 7
Swapfiets Original
Swapfiets Deluxe 7
Can I get a basket?
GPS-trackers
See more
Taking care of your bike
Who is responsible for a rented Swapfiets?
Theft coverage
How do I lock my bike?
How do I park my bike?
Can I attach a child seat?
Can I make adjustments to my Swapfiets?
May I attach a crate or basket to my Swapfiets?
How to park your bike in Utrecht
How to park your bike in Amsterdam
See more
