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Service & Support

Getting Started with Swapfiets

Getting Started with Swapfiets

Information about registration, our bikes, and subscriptions.

Download the App!

Swapfiets Power Plus

Signing up for Swapfiets

How do I sign up for Swapfiets?

How do I re-register for Swapfiets?

Can I choose a color for my bike?

The bike I want is not available in my region. What now?

What kind of subscriptions does Swapfiets offer?

Can I pay for my Swapfiets subscription with cash?

Can I immediately pick up my bike after registration?

Can I order multiple bikes for my family?

Can I rent bikes for my business?

I have an administrator for my finances, how can I subscribe for Swapfiets?

I do not have a home address in the city yet, which address should I provide?

I only want to use my bike for a week and then return it. Is it possible?

Signing up as a minor

What is the difference between a regular and heavy use subscription?

Which bikes can I choose as a student?

Why do I have to specify my height when registering?

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Receiving my bike

How do I get my bike?

What do I need to receive the bike?

Why have I not been contacted yet?

I have placed an order. When will I receive my bicycle?

How long does the first appointment take?

What will happen during the first appointment?

Can someone else pick up my bike or be there during the delivery?

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What is Swapfiets & Swapping?

What does Swapfiets do?

What does a Swap mean?

What does a Swap costs?

What is the difference between Swap bikes and share bikes?

Can I purchase the bike instead of subscribing?

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Our bikes & features

Swapfiets Power 1

Swapfiets Power 7

Swapfiets Original

Swapfiets Deluxe 7

Can I get a basket?

GPS-trackers

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Taking care of your bike

Who is responsible for a rented Swapfiets?

Theft coverage

How do I lock my bike?

How do I park my bike?

Can I attach a child seat?

Can I make adjustments to my Swapfiets?

May I attach a crate or basket to my Swapfiets?

How to park your bike in Utrecht

How to park your bike in Amsterdam

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