Theft coverage

For a complete worry free ride you can add an additional theft coverage to your bike subscription. We will cover (a part of) the costs if your product gets lost.

Note: Currently we only offer additional theft coverage in Hamburg, Berlin, Frankfurt, Munster, Oldenburg, London & Paris.

What is theft coverage and how does it work? 

Theft coverage is coverage for when your bike gets stolen. In the overview below you can see the surcharges for basic and extra coverage. 

Basic coverage

The costs that are included in the subscription as long as the bike is locked. The surcharges are less than the value off the bike. You can find more information on that within this article where you will be able to find all surcharges in the terms and conditions. 

Extra Coverage

To reduce the locked bike surcharge to €0/£0, we offer an extra theft coverage for €9.90/£9.90 per month for e-bikes and €3.90/£3.90 per month on pedals. These costs will be on top of your subscription.

Below you can find more information on the surcharges with the additional theft coverage for EU and UK (London) separately. 

Europe surcharges e-bikes & pedal bikes with theft coverage

Theft Coverage 2.0 One-Pagers EU (2)

Theft Coverage 2.0 One-Pagers EU pedals (1)

UK (London) surcharges e-bikes & pedal bikes with theft coverage

Theft Coverage 2.0 One-Pagers UK (2)

Theft Coverage 2.0 One-Pagers UK pedals (1)

How can I add theft coverage to my subscription?

Simply contact our customer service. We will arrange an appointment in store or on location.

Can I add or remove theft coverage at any time?

Yes you can. This can be requested by contacting our customer service. If you wish to sign-on halfway through a month, your first payment will take place at the beginning of the next month together with your regular subscription costs.

Note: You will also be charged for the days of the previous month. This applies even if you decide to opt out of coverage, which you can do at any time. If you have already paid for the full month, we will recalculate any excess amount and adjust it on your next invoice.

Will I still be covered if I use my bike in another city?

You will be covered, do keep in mind this city may not be able to offer service if the bike is not available there.