When will you be charged a surcharge as part of your Swapfiets subscription?
Although repairs and exchanges for your Swapfiets are free of charge, there may be surcharges for other services. To avoid surprises, the most common surcharges are listed below. Less common fees can be found in our Terms and Conditions.
We understand this can happen at an inconvenient time, so you're always welcome to contact us for support. You can request a payment extension or arrange a payment plan. Below is a breakdown of the most common Swapfiets surcharges and replacement costs.
Lost or damaged key
- Pedal bikes: €25 for a replacement key
- E-Bikes: €40 for a full replacement set (2 keys)
Find out more about getting a replacement key here.
Lost or stolen bike
If your bike is lost or stolen, a replacement fee will apply. The amount depends on your bike type and the circumstances of the loss (e.g., whether it was double locked). More information on what to do if your bike is lost or stolen can be found here.
💡 Tip: Always double lock your bike and take out the battery (e-Bikes) to avoid high surcharges
Did you know?
We offer Full Theft Coverage as an optional add-on from just €3.90/month. So if your properly locked bike disappears, we’ve got your back. Curious what’s covered? Find out more here
*An additional charge applies in case of a lost/stolen battery.
Lost or damaged e-Bike battery
If the battery on your e-Bike is lost, stolen, or damaged, you'll be charged a replacement fee. The exact amount depends on your bike model.
Excessive damage
Everyday wear and tear is included in your membership. But if the bike is misused or damaged beyond normal use, a surcharge may apply. Check the table below to see the maximum charge per bike part.
Municipality removal
In some cities, municipalities may remove bikes due to issues like improper parking. If this happens, and you’re unable to pick it up yourself (or local rules don’t allow it), we’ll retrieve the bike for you and prepare a replacement. Please note: this only applies in markets where municipal bike removal is in place.
Retrieval fee:
- €/£40 → Original
- €/£60 → Deluxe, Power 1, Power 7, Power Plus
- 350 DKK → All bikes in Denmark
Missed appointment fee (Unjustified Bike)
If you book a field appointment (e.g., for a repair or swap) but aren't present at the agreed time and place, we charge a €20 no-show fee. This helps us keep service efficient for everyone.
How and when are extra fees charged?
All surcharges are automatically charged in the first week of the following month. You’ll see the breakdown clearly in the Swapfiets app under your invoices.
Terms and conditions