Check the neighbourhood and municipality. If it is not found, plan an appointment via the app for another bike.
Follow these steps:
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Check the neighbourhood and municipality. Many missing bikes are found within a 300 meter radius, or are removed for being parked incorrectly or unused. Be sure to provide your frame number. You can find this by using our app or visiting identity.swapfiets.com.
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Book an appointment in our app, if you haven't found your bike. During the appointment, we'll help you fill out a police report.
Note: we charge a deductible for stolen bikes, and you can find the complete list of charges here.
Don't need your bike anymore? Before we can end your subscription we need to fill out a police report and/or receive the key.