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What do I do if my bike is lost or stolen?
You can report a missing bike and request an appointment for a new one via the Swapfiets app.
Your bike has gone from where you left it. Don’t panic. If you can’t find it, we’ll help you get a replacement one.
First check the neighbourhood or municipality. Sometimes bikes that are left in certain areas will be taken away. If this is the case, then contact whoever is responsible for the area you left your bike in. They’ll let you know where your bike is and how you can get it back.
If you can’t locate your bike, then book an appointment via the app, so we can allocate enough time to help you fill out a police report and set you up with a new bike.
You’ll be back to riding within 48 hours.