My bike is gone! Help!

Check the neighbourhood and municipality. If it is not found, plan an appointment via the app for another bike.

Follow these steps:

  1. Check the neighbourhood and municipality. Many missing bikes are found within a 300 meter radius, or are removed for being parked incorrectly or unused. Be sure to provide your frame number. You can find this by using our app or visiting

  2. Book an appointment in our app, if you haven't found your bike. During the appointment, we'll help you fill out a police report. 

Note: we charge a deductible for stolen bikes, and you can find the complete list of charges here.

Don't need your bike anymore? Before we can end your subscription we need to fill out a police report and/or receive the key.