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Help Center

Appointments & Repairs

Appointments & Repairs

Find out how to schedule, reschedule, or cancel an appointment, and what steps to take if you experience any bike issues

Issues with my Swapfiets

How do I get an appointment for my bike?

How do I get a replacement key?

What do I do if my bike is lost or stolen?

Can I visit the store without an appointment?

What does my appointment look like?

I was involved in an accident, what should I do?

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I have an appointment planned

Can I cancel or change my appointment?

My appointment got cancelled, what should I do now?

What to do if your appointment on location is delayed and you haven't been notified

Other questions

I am moving to a different city

Where can I find the framenumber of my bike?