If you need help with your bike, you can schedule an appointment through the app. In this article, you will find out which scenarios you can schedule an appointment for and how this works.
Do you have an issue with your bike, or do you need help with anything else? Don't worry - we will help you fix it.
To get you back on your bike, you can schedule an appointment in the store or at a preferred location in our service area via the app that you can download here.
For the following reasons, you can schedule an appointment via the app:
To get you back on your bike, you can schedule an appointment in the store or at a preferred location in our service area via the app that you can download here.
For the following reasons, you can schedule an appointment via the app:
- there is something wrong with your bike
- you lost your key
- your bike went missing/is stolen
- you want to cancel your membership
- you want to upgrade to a different bike type
This is how it works:
- Log in to the app, select your bike and click on 'I need help'.
- Select what you need help with.
- There is something wrong with my bike - Select one or more issues from the list.
- I lost my key(s) - Upload a photo of your frame number. You can find more information in this article
- My bike is lost/stolen - please read the important information and check out this article for more information
- I want to cancel my subscription - please read carefully when you are supposed to hand in your bike. You can find more information in this article
- upgrade bike type - choose a bike model and the contract period for your new bike. You can find more information in this article. - Select where you want to meet. This can be in the store or at a location in our service area; we will then come to your place to fix your bike or get you another working bike. Please be aware that you can only drop-off your bike in the store.
- Select the time and date.
Your appointment won’t take more than 10 minutes.
Important Information for On-Location Services: If you have specific instructions regarding parking, location or specific needs regarding the bike for your service on location please contact our customer support team at least 4 hours in advance.
Need help with anything else?
Please reach out to us here when you:
- Are moving
- Want to hand in your bike (store only)
- Learn more about your payments and invoices
- You have issues booking an appointment through the app
Not sure if you need an appointment? Feel free to reach out to us anyways, and we will help you out.