How do I get an appointment for my bike?
How to book an appointment for your bike
Need a repair, a new key, or a bike upgrade? Learn how to easily book an appointment through the Swapfiets app, find out what documents you need to bring, and see how our mobile service team can come fix your bike right at your doorstep. You can book everything via the Swapfiets app.
When should you book an appointment?
When should you book an appointment?
For the following reasons, you can schedule an appointment via the app:
- Something is wrong with my bike: If you need a tune-up or a standard mechanical repair.
- I lost my key(s): To order a replacement, read our guide on replacing lost keys.
- My bike is lost or stolen: To file a missing report, read our lost or stolen bike procedure.
- I want to cancel my subscription: To plan your offboarding, read our membership cancellation policy.
- I want to upgrade my bike type: To change models, read our bike upgrade guide.
- Log in to the app, select your bike, and click on 'I need help'.
- Choose what you need help with from the menu:
• Something is wrong with my bike: Select one or more specific issues from the list.
• I lost my key(s): Upload a clear photo of your frame number.
• My bike is lost or stolen: Review the reporting instructions before finalizing.
• I want to cancel my subscription: Review the date you need to return your bike to us.
• I want to upgrade my bike type: Choose your new bike model and contract period. - Pick your preferred date and time slot.
Where can we meet?
- At a Swapfiets store: Ideal for any service. Please note: If you are returning or dropping off your bike permanently, you must bring it to a store.
- At your chosen location: If you are inside our service area, our mobile team will come directly to you to repair your bike or swap it for a working one.
🪪 Don't forget: Please remember to bring a valid ID with you to your appointment! We will get you sorted and back on the road in under 10 minutes.
⚠️ Mobile Service Deadline: If you have specific parking instructions or special location details for an on-location service appointment, you must contact our customer support team at least 4 hours in advance.