My key is broken/lost

How annoying! We will make sure you have a new key as soon as possible.

1. Contact our customer support to make an appointment.
2. We charge a fee of € 15,00/£15,00/115 kr. per new key, depending on your location. In case of a broken key the there is no additional charge.
3. Is the key still in your lock and can't you lock your bike? Please put your bike in a safe place until the next appointment.
4. To prevent our bikes from misuse, we would like to keep an eye on our keys. Therefore, it is not allowed to make a spare key on your own.