How do I get a replacement key?

You can make an appointment to get a new key via the Swapfiets app

Your key is lost or broken, don’t worry. You can get a new one via the Swapfiets app.

To request a new key, plan an appointment in the app and follow the instructions there.

If your key is still in your lock and you can’t lock your bike, then secure it in a safe place until your appointment. We'll send someone to deliver your new key.

Either way, you'll be back on your bike and riding within 48 hours.