Canceling your subscription
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      1. Service & Support
      2. Membership & Billing
      3. Canceling your subscription

      How do I cancel my subscription?

      Before returning the bike make sure you cancelled your subscription.

      Follow these steps via the app to cancel your subscription:
      1. Open the side-menu in the App and go to "Subscription".
      2. Here you are able to download your contract, and cancel your subscription.
      3. The terms for cancelling your subscription can be found on the same page.
      4. You’ll then receive a confirmation email to let you know once your cancellation is successful.

      Please keep in mind: We have a one month notice period for our contracts. This means you can use your bike for exactly one month after cancelling. For non-flexible contracts, we have a minimum contract period of 6 months.