Before returning the bike make sure you cancelled your subscription.Follow these steps via the app to cancel your subscription:
- Open the side-menu in the App and go to "Subscription".
- Here you are able to download your contract, and cancel your subscription.
- The terms for cancelling your subscription can be found on the same page.
- You’ll then receive a confirmation email to let you know once your cancellation is successful.
Please keep in mind: We have a one month notice period for our contracts. This means you can use your bike for exactly one month after cancelling. For non-flexible contracts, we have a minimum contract period of 6 months.