---
title: Can I visit a Swapfiets store without an appointment?
description: Walk-ins are always welcome, but we strongly recommend booking an appointment in the Swapfiets app before you stop by. Check our store finder to locate your nearest Swapfiets store and view its opening hours.
---
[Skip to content](https://help.swapfiets.com/can-i-also-visit-the-store-for-a-repair#main-content)
- [English](https://help.swapfiets.com/can-i-also-visit-the-store-for-a-repair)
- [Dansk](https://help.swapfiets.com/da/kan-jeg-komme-ind-til-butikken-uden-en-booket-aftale)
- [Deutsch](https://help.swapfiets.com/de/kann-ich-den-laden-ohne-termin-besuchen)
- [Español](https://help.swapfiets.com/es/puedo-visitar-la-tienda-sin-cita-previa)
- [Français](https://help.swapfiets.com/fr/puis-je-me-rendre-en-magasin-sans-rendez-vous)
- [Nederlands](https://help.swapfiets.com/nl/kan-ik-de-winkel-bezoeken-zonder-afspraak)
English
Show submenu for translations
[](https://swapfiets.com/)
- [Helpcenter](https://help.swapfiets.com/)
- [Download the app](https://help.swapfiets.com/download-the-app)
Open main navigation
Close main navigation
- [Helpcenter](https://help.swapfiets.com/)
- [Download the app](https://help.swapfiets.com/download-the-app)
- - [English](https://help.swapfiets.com/can-i-also-visit-the-store-for-a-repair)
- [Dansk](https://help.swapfiets.com/da/kan-jeg-komme-ind-til-butikken-uden-en-booket-aftale)
- [Deutsch](https://help.swapfiets.com/de/kann-ich-den-laden-ohne-termin-besuchen)
- [Español](https://help.swapfiets.com/es/puedo-visitar-la-tienda-sin-cita-previa)
- [Français](https://help.swapfiets.com/fr/puis-je-me-rendre-en-magasin-sans-rendez-vous)
- [Nederlands](https://help.swapfiets.com/nl/kan-ik-de-winkel-bezoeken-zonder-afspraak)
English
Show submenu for translations
How can we help you ride worry-free?
- There are no suggestions because the search field is empty.
1. [Help Center](https://help.swapfiets.com/?hsLang=en)
2. [Appointments & Repairs](https://help.swapfiets.com/appointments-repairs?hsLang=en)
3. [Issues with my Swapfiets](https://help.swapfiets.com/appointments-repairs?hsLang=en#issues-with-my-swapfiets)
# Can I visit a Swapfiets store without an appointment?
## Walk-ins are always welcome, but we strongly recommend booking an appointment in the Swapfiets app before you stop by.
### Why we recommend booking an appointment
When you book an appointment in advance, you get a few great benefits:
- **Guaranteed time slot:** We will be ready to assist you right when you arrive.
- **Bike availability:** We ensure a working replacement bike is ready for you.
### What happens if you walk in without an appointment?
If you visit us without booking first:
- You may need to wait while we help members who have scheduled appointments.
- If the store is busy or running low on bikes, we may ask you to schedule an appointment for another day or time.
### Find your nearest Swapfiets store
Want to visit us or check store opening hours? Use our [Swapfiets Store Finder](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en) to find your nearest location.
- [Getting Started with Swapfiets](https://help.swapfiets.com/getting-started-with-swapfiets?hsLang=en#main-content)
- [Signing up for Swapfiets](https://help.swapfiets.com/getting-started-with-swapfiets?hsLang=en#signing-up-for-swapfiets)
- [Receiving my bike](https://help.swapfiets.com/getting-started-with-swapfiets?hsLang=en#receiving-my-bike)
- [Our bikes & additions](https://help.swapfiets.com/getting-started-with-swapfiets?hsLang=en#our-bikes-additions)
- [Taking care of your bike](https://help.swapfiets.com/getting-started-with-swapfiets?hsLang=en#taking-care-of-your-bike)
- [Appointments & Repairs](https://help.swapfiets.com/appointments-repairs?hsLang=en#main-content)
- [Issues with my Swapfiets](https://help.swapfiets.com/appointments-repairs?hsLang=en#issues-with-my-swapfiets)
- [I have an appointment planned](https://help.swapfiets.com/appointments-repairs?hsLang=en#i-have-an-appointment-planned)
- [Other questions](https://help.swapfiets.com/appointments-repairs?hsLang=en#other-questions)
- [Subscription & Billing](https://help.swapfiets.com/subscription-billing?hsLang=en#main-content)
- [Surcharges and Payments](https://help.swapfiets.com/subscription-billing?hsLang=en#surcharges-and-payments)
- [Change my subscription](https://help.swapfiets.com/subscription-billing?hsLang=en#change-my-subscription)
- [My account](https://help.swapfiets.com/subscription-billing?hsLang=en#my-account)
- [Cancel my subscription](https://help.swapfiets.com/subscription-billing?hsLang=en#cancel-my-subscription)
- [Swapfiets locations & Customer Service](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#main-content)
- [The Netherlands](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#the-netherlands)
- [Belgium](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#belgium)
- [Germany](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#germany)
- [Denmark](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#denmark)
- [France](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#france)
- [United Kingdom](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#united-kingdom)
- [Austria](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#austria)
- [Spain](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#spain)
- [Discounts & Promotions](https://help.swapfiets.com/discounts-promotions?hsLang=en#main-content)
- [Friends with benefits](https://help.swapfiets.com/discounts-promotions?hsLang=en#friends-with-benefits)
- [Swapfiets for Business](https://help.swapfiets.com/swapfiets-for-business?hsLang=en#main-content)
- [About Swapfiets for Business](https://help.swapfiets.com/swapfiets-for-business?hsLang=en#about-swapfiets-for-business)
- [Your company account](https://help.swapfiets.com/swapfiets-for-business?hsLang=en#your-company-account)
- [Your employees](https://help.swapfiets.com/swapfiets-for-business?hsLang=en#your-employees)
- [Invoices and payroll](https://help.swapfiets.com/swapfiets-for-business?hsLang=en#invoices-and-payroll)
- [Costs and tax, by country](https://help.swapfiets.com/swapfiets-for-business?hsLang=en#costs-and-tax-by-country)
[](https://swapfiets.nl/en-NL)
[Swapfiets](https://swapfiets.com) [App store](https://apps.apple.com/en/app/swapfiets/id1330923084) [Google Play](https://play.google.com/store/apps/details?id=com.swapfiets&hl=en&gl=US) [Terminate Contracts](https://help.swapfiets.com/cancellation-of-subscription?hsLang=en)
[Terms and conditions](https://swapfiets.nl/en-NL/terms)[Privacy](https://swapfiets.nl/en-NL/privacy) [Cookies](https://swapfiets.nl/en-NL/cookies) [Contact us](https://help.swapfiets.com/contact?hsLang=en)
Copyright © 2025, Swapfiets B.V.