Can I cancel or change my appointment?
We know plans change! You can easily reschedule or cancel your Swapfiets appointment via the app or by calling us.
How to change your appointment date, time, or location
You can change your appointment directly in the Swapfiets app:
- Open the app and go to the main page and select Show / Edit appointment.
- Choose a new date or time slot that works best for you.
Change deadlines:
To make sure we can help you on time, please keep these cut-off times in mind:
- Store appointments: You can change your time slot or store location up to 2 hours before your appointment.
- On-location appointments (at your address): You can change your time slot or location until 06:00 AM on the day of the appointment.
Need to change your store location or make a last-minute change? If you want to move your appointment to a different store, or if you need to make a change past the deadline, please give us a call. We will do our best to reach our team and adjust it for you on time.
How to cancel your Swapfiets appointment
If you no longer need your appointment, you can cancel it in the app:
- Open the app and go to the main page.
- Select Show / Edit appointment.
- Click Cancel appointment.
Note: If you need to cancel at the very last minute, please call us directly so we can inform our team right away.
What happens if you miss your appointment?
- Running a few minutes late for a store appointment? Don't worry, we can still help you!
- Can't make it to the store at all? Please schedule a new appointment via the app whenever you're ready.
- Missed an on-location appointment? If you miss an appointment at your home/location without letting us know in time, we unfortunately have to charge a call-out fee to cover our travel costs:
- EU: €20
- UK: £30
- DK/SE: 150 kr.