I am moving to a different city

How does it work?

Please check beforehand if we are offering service in the new city you are moving to. Find out where we are located on the service map below. More information on the service areas can be found here. 

We are offering 2 options for when you are moving cities: 

1. You can drop off your bike at your local Swapfiets store before you are moving. Then, you can pick up your new Swapfiets in a Swapfiets store when you have moved to your new city.
2. If you don't want to part with your bike, you can simply take your Swapfiets along with you in your moving vehicle. 

Whichever option you choose, don't forget to contact customer support so we can get you set up in your new city. 

Swapfiets isn't available in my new city. 
Unfortunately, if Swapfiets isn't available, we won't be able to service your bike in the new city. You are still able to use the bike in the new area, however, if you need service we ask you to come to the closest service area. 

My new city is not in the same country.
Unfortunately, this means that you will have to cancel your subscription, and return your bike. After that you can register on the specific Swapfiets website of your new country. This is because every country has unique regulations, requiring accepting the terms of service of that specific country.