A map of our service area and what to do if you're outside of it.
When we talk about our service area, we mean the entire area in which Swapfiets operates. In this area, we deliver, repair, and swap your bike.
Below, you can find our service area map. If you zoom in, you will be able to see exactly where our service area reaches.
In some cases, our service area may not cover the entire city due to new expansions or city size. We're continually working to expand our coverage.
What does it mean to live within a service area?
If you live inside one of our service areas, we are able to deliver your Swapfiets to your house. We can also come over if you need a repair or need to swap your bike for another one. There is also the option to drop by one of our stores or schedule an appointment.
What consequences will it bring if I live outside of the service area?
You can still enjoy your Swapfiets if you don’t live inside of our service areas, but we can’t come to your house for delivery, repairs, or swaps, for example. However, you can always drop by our store if needed. We can always make an appointment near the boundaries of our service area at your location of choice.
Note: In Germany and Austria, it is only possible to rent an e-bike for commercial use (such as deliveries) if your home address is located inside one of our service areas.
In London you need to have a registered address inside the service area to be able to rent an e-bike.
Does this mean the promised service is only available if I live in a service area?
That’s partly true. If you don’t live in one of our service areas, we can’t come to your house to hand over your Swapfiets or fix your bike. You can always book an appointment at a location chosen by you that falls within our service area. This way, you will still get the service you need.