---
title: My appointment was cancelled, what should I do now?
description: If we had to cancel your Swapfiets appointment due to unforeseen circumstances, we deeply apologize for the inconvenience! You can easily schedule a new time slot directly in the app or via the link in your notification email. We’ll have you back in the saddle in no time.
---
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3. [I have an appointment planned](https://help.swapfiets.com/appointments-repairs?hsLang=en#i-have-an-appointment-planned)
# My appointment was cancelled, what should I do now?
## We are so sorry your appointment was cancelled! We always aim to keep every booking, but sometimes unforeseen circumstances mean we have to cancel.
When this happens, we will always notify you in advance via email.
### **How to book a new appointment**
You can easily pick a new date and time that fits your schedule:
1. Open the[Swapfiets app.](https://help.swapfiets.com/download-the-app?hsLang=en)
2. Tap ''I need help''.
3. Select a new date and time slot that works best for you.
Alternatively, you can tap the direct booking link in the email we sent you.
We hope you find a convenient new time slot right away so we can get you back in the saddle as soon as possible!
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