--- title: GPS trackers description: Everything You Need to Know About GPS Tracking on Swapfiets E-Bikes --- [Skip to content](https://help.swapfiets.com/gps-trackers#main-content) - [English](https://help.swapfiets.com/gps-trackers) - [Dansk](https://help.swapfiets.com/da/gps-trackere) - [Deutsch](https://help.swapfiets.com/de/gps-tracker) - [Español](https://help.swapfiets.com/es/rastreadores-gps) - [Français](https://help.swapfiets.com/fr/traqueurs-gps) - [Nederlands](https://help.swapfiets.com/nl/gps-trackers) English Show submenu for translations [![logo-sf](https://help.swapfiets.com/hs-fs/hubfs/logo-sf.png?width=150&height=66&name=logo-sf.png)](https://swapfiets.com/) - [Helpcenter](https://help.swapfiets.com/) - [Download the app](https://help.swapfiets.com/download-the-app) Open main navigation Close main navigation - [Helpcenter](https://help.swapfiets.com/) - [Download the app](https://help.swapfiets.com/download-the-app) - - [English](https://help.swapfiets.com/gps-trackers) - [Dansk](https://help.swapfiets.com/da/gps-trackere) - [Deutsch](https://help.swapfiets.com/de/gps-tracker) - [Español](https://help.swapfiets.com/es/rastreadores-gps) - [Français](https://help.swapfiets.com/fr/traqueurs-gps) - [Nederlands](https://help.swapfiets.com/nl/gps-trackers) English Show submenu for translations How can we help you ride worry-free? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.swapfiets.com/?hsLang=en) 2. [Getting Started with Swapfiets](https://help.swapfiets.com/getting-started-with-swapfiets?hsLang=en) 3. [Our bikes & additions](https://help.swapfiets.com/getting-started-with-swapfiets?hsLang=en#our-bikes-additions) # GPS trackers ## Everything You Need to Know About GPS Tracking on Swapfiets E-Bikes #### Can Swapfiets track the location of my bike? We cannot track your bike’s location or see its location history. Tracking is only activated in cases of high outstanding debt or if the bike is reported missing. #### Can Swapfiets track how many kilometres I ride? We do not use data to track the exact number of kilometres you ride. However, we may monitor your mileage patterns to ensure you are on the correct subscription plan. If you are found to be using a regular subscription incorrectly, you may be converted to a commercial rider subscription. In areas that don't offer commercial rider subscriptions, your subscription will be terminated instead. For more details, please refer to our terms and conditions, which can be found below per market. #### Will I get my money back when you find my stolen bike? Due to logistical and operational costs, we do not offer refunds if your stolen bike is recovered. The risk/deductible remains your responsibility. To ensure fairness, we do not differentiate theft costs between tracked and untracked bikes. Consequently, refunds cannot be provided for bikes that are retrieved. We understand this may be frustrating, so we encourage you to review the terms and conditions carefully before starting your subscription. Always double-lock your bike and remove the battery to prevent theft and avoid unnecessary charges. Terms and Conditions - [Belgium](https://swapfiets.be/en-BE/terms?__hstc=86803399.19e51be87bafe58fa92bf6486c9b13f0.1720081997330.1724848730007.1724923366529.61&__hssc=86803399.3.1724923366529&__hsfp=2899467920) - [Denmark](https://swapfiets.dk/en-DK/terms?__hstc=86803399.19e51be87bafe58fa92bf6486c9b13f0.1720081997330.1724848730007.1724923366529.61&__hssc=86803399.3.1724923366529&__hsfp=2899467920) - [France](https://swapfiets.fr/en-FR/terms?__hstc=86803399.19e51be87bafe58fa92bf6486c9b13f0.1720081997330.1724848730007.1724923366529.61&__hssc=86803399.3.1724923366529&__hsfp=2899467920) - [Germany](https://swapfiets.de/en-DE/terms?__hstc=86803399.19e51be87bafe58fa92bf6486c9b13f0.1720081997330.1724848730007.1724923366529.61&__hssc=86803399.3.1724923366529&__hsfp=2899467920) - [Spain](https://swapfiets.es/en-ES/terms?__hstc=86803399.19e51be87bafe58fa92bf6486c9b13f0.1720081997330.1724848730007.1724923366529.61&__hssc=86803399.3.1724923366529&__hsfp=2899467920) - [The Netherlands](https://swapfiets.nl/en-NL/terms?__hstc=86803399.19e51be87bafe58fa92bf6486c9b13f0.1720081997330.1724848730007.1724923366529.61&__hssc=86803399.3.1724923366529&__hsfp=2899467920) - [United Kingdom](https://swapfiets.co.uk/terms?__hstc=86803399.19e51be87bafe58fa92bf6486c9b13f0.1720081997330.1724848730007.1724923366529.61&__hssc=86803399.3.1724923366529&__hsfp=2899467920) #### Is tracking in line with GDPR regulations? All data is stored in compliance with GDPR regulations. No historical location data is visible to Swapfiets. For more information, check out our [privacy policy](https://swapfiets.nl/en-NL/privacy). - [Getting Started with Swapfiets](https://help.swapfiets.com/getting-started-with-swapfiets?hsLang=en#main-content) - [Signing up for Swapfiets](https://help.swapfiets.com/getting-started-with-swapfiets?hsLang=en#signing-up-for-swapfiets) - [Receiving my bike](https://help.swapfiets.com/getting-started-with-swapfiets?hsLang=en#receiving-my-bike) - [Our bikes & additions](https://help.swapfiets.com/getting-started-with-swapfiets?hsLang=en#our-bikes-additions) - [Taking care of your bike](https://help.swapfiets.com/getting-started-with-swapfiets?hsLang=en#taking-care-of-your-bike) - [Appointments & Repairs](https://help.swapfiets.com/appointments-repairs?hsLang=en#main-content) - [Issues with my Swapfiets](https://help.swapfiets.com/appointments-repairs?hsLang=en#issues-with-my-swapfiets) - [I have an appointment planned](https://help.swapfiets.com/appointments-repairs?hsLang=en#i-have-an-appointment-planned) - [Other questions](https://help.swapfiets.com/appointments-repairs?hsLang=en#other-questions) - [Subscription & Billing](https://help.swapfiets.com/subscription-billing?hsLang=en#main-content) - [Surcharges and Payments](https://help.swapfiets.com/subscription-billing?hsLang=en#surcharges-and-payments) - [Change my subscription](https://help.swapfiets.com/subscription-billing?hsLang=en#change-my-subscription) - [My account](https://help.swapfiets.com/subscription-billing?hsLang=en#my-account) - [Cancel my subscription](https://help.swapfiets.com/subscription-billing?hsLang=en#cancel-my-subscription) - [Swapfiets locations & Customer Service](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#main-content) - [The Netherlands](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#the-netherlands) - [Belgium](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#belgium) - [Germany](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#germany) - [Denmark](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#denmark) - [France](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#france) - [United Kingdom](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#united-kingdom) - [Austria](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#austria) - [Spain](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#spain) - [Discounts & Promotions](https://help.swapfiets.com/discounts-promotions?hsLang=en#main-content) - [Friends with benefits](https://help.swapfiets.com/discounts-promotions?hsLang=en#friends-with-benefits) - [Swapfiets for Business](https://help.swapfiets.com/swapfiets-for-business?hsLang=en#main-content) - [About Swapfiets for Business](https://help.swapfiets.com/swapfiets-for-business?hsLang=en#about-swapfiets-for-business) - [Your company account](https://help.swapfiets.com/swapfiets-for-business?hsLang=en#your-company-account) - [Your employees](https://help.swapfiets.com/swapfiets-for-business?hsLang=en#your-employees) - [Invoices and payroll](https://help.swapfiets.com/swapfiets-for-business?hsLang=en#invoices-and-payroll) - [Costs and tax, by country](https://help.swapfiets.com/swapfiets-for-business?hsLang=en#costs-and-tax-by-country) [![Chill listening crop-3](https://help.swapfiets.com/hs-fs/hubfs/logo-1.png?width=88&height=44&name=logo-1.png "Chill listening crop-3")](https://swapfiets.nl/en-NL) [Swapfiets](https://swapfiets.com)        [App store](https://apps.apple.com/en/app/swapfiets/id1330923084)          [Google Play](https://play.google.com/store/apps/details?id=com.swapfiets&hl=en&gl=US)       [Terminate Contracts](https://help.swapfiets.com/cancellation-of-subscription?hsLang=en) [Terms and conditions](https://swapfiets.nl/en-NL/terms)[Privacy](https://swapfiets.nl/en-NL/privacy)           [Cookies](https://swapfiets.nl/en-NL/cookies)            [Contact us](https://help.swapfiets.com/contact?hsLang=en)                         Copyright © 2025, Swapfiets B.V.