Everything You Need to Know About GPS Tracking on Swapfiets E-Bikes
Can Swapfiets track the location of my bike?
We cannot track your bike’s location or see its location history. Tracking is only activated in cases of high outstanding debt or if the bike is reported missing.
Can Swapfiets track how many kilometers I ride?
We do not use data to track the exact number of kilometres you ride. However, we may monitor your mileage patterns to ensure you are on the correct subscription plan. If you are found to be using a regular subscription incorrectly, you may be converted to a commercial rider subscription. For more details, please refer to our terms and conditions which can be found below per market.
Will I get my money back when you find my stolen bike?
Due to logistical and operational costs, we do not offer refunds if your stolen bike is recovered. The risk/deductible remains your responsibility. To ensure fairness, we do not differentiate theft costs between tracked and untracked bikes. Consequently, refunds cannot be provided for bikes that are retrieved.
We understand this may be frustrating, so we encourage you to review the terms and conditions carefully before starting your subscription. Always double-lock your bike and remove the battery to prevent theft and avoid unnecessary charges.
Terms and Conditions
Is tracking in line with GDPR regulations?
All data is stored in compliance with GDPR regulations. No historical location data is visible to Swapfiets. For more information, check out our privacy policy.