---
title: How your Swapfiets subscription works
description: With Swapfiets, you get a high-quality bike for a fixed monthly fee, with all repairs, maintenance, and free bike swaps included. You can easily book an appointment online or visit our store whenever you need help. While our bikes are subscription-only and not available for purchase, we ensure you always stay on the road worry-free!
---

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1. [Help Center](https://help.swapfiets.com/?hsLang=en)
2. [Getting Started with Swapfiets](https://help.swapfiets.com/getting-started-with-swapfiets?hsLang=en)

# How your Swapfiets subscription works

## At Swapfiets, you get a bike for a fixed monthly fee, and we make sure you're riding worry-free!

### What is included in your monthly Swapfiets fee

For a fixed monthly fee, you get:

- **A high-quality Swapfiets bike** equipped with a double lock and our iconic blue front tyre.
- **Free repairs and maintenance:** If your bike needs a repair, you can book an appointment and we will fix it for free.
- **Flexible service locations:** You can book your repair appointment at a Swapfiets store or at your location within our service area.
- **Quick bike swaps:** If we can't fix your bike within 10 minutes, we'll swap it for a working one so you can get back on the road right away.

**Note:** While standard repairs and swaps are free, extra services may incur a small fee. You can check our full [list of surcharges for extra services.](https://help.swapfiets.com/extra-costs?hsLang=en)

### Can you buy a Swapfiets bike instead of subscribing?

No, you cannot purchase a Swapfiets bike. Our bikes are exclusively available through a monthly subscription so we can continuously maintain them and keep you riding worry-free.

- [Getting Started with Swapfiets](https://help.swapfiets.com/getting-started-with-swapfiets?hsLang=en#main-content)

    - [Signing up for Swapfiets](https://help.swapfiets.com/getting-started-with-swapfiets?hsLang=en#signing-up-for-swapfiets)
    - [Receiving my bike](https://help.swapfiets.com/getting-started-with-swapfiets?hsLang=en#receiving-my-bike)
    - [Our bikes & additions](https://help.swapfiets.com/getting-started-with-swapfiets?hsLang=en#our-bikes-additions)
    - [Taking care of your bike](https://help.swapfiets.com/getting-started-with-swapfiets?hsLang=en#taking-care-of-your-bike)
- [Appointments & Repairs](https://help.swapfiets.com/appointments-repairs?hsLang=en#main-content)

    - [Issues with my Swapfiets](https://help.swapfiets.com/appointments-repairs?hsLang=en#issues-with-my-swapfiets)
    - [I have an appointment planned](https://help.swapfiets.com/appointments-repairs?hsLang=en#i-have-an-appointment-planned)
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- [Subscription & Billing](https://help.swapfiets.com/subscription-billing?hsLang=en#main-content)

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    - [Change my subscription](https://help.swapfiets.com/subscription-billing?hsLang=en#change-my-subscription)
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    - [Cancel my subscription](https://help.swapfiets.com/subscription-billing?hsLang=en#cancel-my-subscription)
- [Swapfiets locations & Customer Service](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#main-content)

    - [The Netherlands](https://help.swapfiets.com/swapfiets-locations-customer-service?hsLang=en#the-netherlands)
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- [Discounts & Promotions](https://help.swapfiets.com/discounts-promotions?hsLang=en#main-content)

    - [Friends with benefits](https://help.swapfiets.com/discounts-promotions?hsLang=en#friends-with-benefits)
- [Swapfiets for Business](https://help.swapfiets.com/swapfiets-for-business?hsLang=en#main-content)

    - [About Swapfiets for Business](https://help.swapfiets.com/swapfiets-for-business?hsLang=en#about-swapfiets-for-business)
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    - [Costs and tax, by country](https://help.swapfiets.com/swapfiets-for-business?hsLang=en#costs-and-tax-by-country)

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