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Help Center

Repairs & Service

Repairs & Service

Information about several service requests

My bike is broken

How do I get an appointment for my bike?

How do I get a replacement key?

Can I also visit the store for a repair?

How long does my repair take?

Will I get another bike during the fix?

My light stopped working. What now?

I received an error code, do I need a swap?

Can I also fix my bike myself?

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I have an appointment planned

Can I change my timeslot?

My appointment was cancelled. What now?

How do I cancel my appointment?

I've missed my appointment. What do I do?

Can I change my appointment address?

What do I do in case of a long delay?

How can I add a note for the Swapper?

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Other questions

What do I do if my bike is lost or stolen?

I am moving to a different city

I need the frame number of my bike. Where can I find it?

I have seen a Swapfiets for sale. Is that possible?

I have found a Swapfiets. What should I do?

I was involved in an accident. What do I do now?

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