Surcharges and Payments
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      3. Surcharges and Payments

      I have not received my refund

      When you have requested a refund, you should receive the payment within 2 weeks.

      If the refund has been confirmed by us, you can expect to receive the payment within 2 weeks on the payment method associated with your account. 

      If you haven't received the refund after 2 weeks, please contact our support team. We will do our best to process the refund as soon as possible.