Find the most common error codes, and how you can fix them here!
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W013 |
If this shows up in the display, you have to make sure you don’t pedal while activating the e-system. Restart the system and try again. |
| W011 | In this case the travelling speed is not detected. Please plan an appointment via the App. |
| W104 | No assistance will be provided during riding. Please plan an appointment via the App. |
| W105 | Please turn power ‘ON’ and ‘OFF’ again. If that’s not working, please plan an appointment via the App. |
| W200 W020 |
In this case the temperature too high. Please place your battery in a cool (inside) location and not in direct sunlight, until it has sufficiently cooled down. Please check the product manual on exact instructions for battery temperatures. You can find this on our product page. |
In case you receive an error code that is not listed, please contact our support or plan an appointment via the App.