I handed in my bike but I am still charged

Already handed in your bike, but still receiving a charge? This is often due to the last payment.

If you're a Swapfiets subscriber and wish to cancel your subscription, please note that there's a one-month termination period. This means that even if you cancel your subscription, you'll need to pay for one more month until the end of your contract.

It's important to keep in mind that this applies even if you return your bike before the contract's end date.

This means that you may still receive an invoice from us even if you've already handed in your bike.


Example: let's say you terminated your account on August 14th. In this case, your subscription will remain active until September 14th, and your final payment will be for the 14 days of September.