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Swapfiets Full Theft Coverage

Add Full Theft Coverage to your Swapfiets subscription from just €3.90/month and enjoy peace of mind on every ride.

What is Swapfiets Full Theft Coverage?

Full Theft Coverage is an optional add-on to your subscription that protects you from paying extra surcharges if your bike gets stolen.  

 Availability Note: Full Theft Coverage is currently not available in Brussels.  

What are the conditions for Swapfiets Full Theft Coverage?

To ensure your Full Theft Coverage applies if your bike is stolen, you must always meet these conditions:  

  • Double-lock your bike: Lock both the frame lock and the chain lock whenever you park.
  • Keep your keys: Hold onto your official Swapfiets key so you can hand it over to us.
  • Remove the battery (e-Bikes): Take your e-Bike battery with you when your bike is parked.

 

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How much does Swapfiets Full Theft Coverage cost?

Full Theft Coverage is a small extra monthly fee on top of your regular subscription:

    • Pedal bikes: €3.90 / 30 kr / £3.90 per month
    • e-Bikes: €9.90 / 80 kr / £9.90 per month

    Want to know when surcharges apply? Check out our full overview of Swapfiets extra costs. 

    How you can add Full Theft Coverage
    You can easily add Full Theft Coverage to your subscription:

    • In the Swapfiets App: Log into the Swapfiets app, select Full Theft Coverage, and simply upload a live picture of your bike’s frame number to activate it instantly.
    • In-Store (Existing Members): Visit your local Swapfiets store with your bike, and we will check your bike and add Full Theft Coverage on the spot.
    • During Sign-Up (New Members): Sign up online or in the app, and we will offer to add Full Theft Coverage during your bike pick-up appointment.

    How you can modify or cancel your Swapfiets Full Theft Coverage
    You can view your subscription details at any time in the Swapfiets app.

    If you want to cancel your Full Theft Coverage, you can do so at any time by contacting our customer service team.

    • Notice period: We apply a 1-month notice period for cancellations. If you remove coverage, we will adjust any excess amount paid on your next invoice.
    • Unpaid invoices: To claim your theft coverage if your bike is stolen, you must first pay any open invoices on your account.

    How billing works for Swapfiets Full Theft Coverage
    If you add coverage mid-month, your first payment will occur at the beginning of the following month alongside your regular subscription fee. You will also see a prorated charge for the active days from the previous month.

    Using your Swapfiets Full Theft Coverage in other cities
    Your Full Theft Coverage remains valid if you ride your bike in another city. Keep in mind that specific service availability may vary depending on the location.