---
title: What to do if your on-location appointment is delayed and you haven't been notified
description: s your on-location Swapfiets appointment running late? We always aim to notify you in advance if there's a delay, but if you've been waiting for more than 30 minutes without hearing from us, please give us a call! We'll quickly check in with our team and update you.
---
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# What to do if your on-location appointment is delayed and you haven't been notified
## We are so sorry if your appointment is delayed! We always aim to inform you in advance if our swapper is running behind schedule.
### **When to call us about a delay**
If our swapper hasn't arrived at your selected location and you haven't heard from us:
- **Waiting under 30 minutes:** Please sit tight! Traffic or unexpected delays on a previous appointment can sometimes slow us down slightly.
- **Waiting longer than 30 minutes:** Please[give us a call directly](https://help.swapfiets.com/contact?hsLang=en)**.** We will get in touch with our team on the road right away to find out what is going on and give you an update.
### **What to do if you are running late yourself**
Are you the one running late for your appointment instead? Check out our guide on [Can I cancel or change my appointment?](https://help.swapfiets.com/can-i-cancel-or-change-my-appointment?hsLang=en)
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