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Swapfiets
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My bike is broken
Getting Started with Swapfiets
Signing up for Swapfiets
Receiving my bike
What is Swapfiets & Swapping?
Our bikes & features
Taking care of your bike
Repairs & Service
My bike is broken
I have an appointment planned
Other questions
Membership & Billing
Update personal information
Change my subscription
Your Swapfiets service charges
Investigate unexpected costs
Resolving payment issues
Canceling your subscription
Locations & Service Hours
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Germany
The Netherlands
United Kingdom
Spain
Discounts & Promotions
Friends with benefits
Belgium
Denmark
France
Germany
The Netherlands
United Kingdom
Swapfiets for Business
Tax and fiscal information
Company sign-up
Employee on/off-boarding
Working at Swapfiets
Back to home
Help Center
Repairs & Service
My bike is broken
Getting Started with Swapfiets
Signing up for Swapfiets
Receiving my bike
What is Swapfiets & Swapping?
Our bikes & features
Taking care of your bike
Repairs & Service
My bike is broken
I have an appointment planned
Other questions
Membership & Billing
Update personal information
Change my subscription
Your Swapfiets service charges
Investigate unexpected costs
Resolving payment issues
Canceling your subscription
Locations & Service Hours
Austria
Belgium
Denmark
France
Germany
The Netherlands
United Kingdom
Spain
Discounts & Promotions
Friends with benefits
Belgium
Denmark
France
Germany
The Netherlands
United Kingdom
Swapfiets for Business
Tax and fiscal information
Company sign-up
Employee on/off-boarding
Working at Swapfiets
Repairs & Service
Information about several service requests
My bike is broken
How do I get an appointment for my bike?
How do I get a replacement key?
Can I also visit the store for a repair?
How long does my repair take?
Will I get another bike during the fix?
My light stopped working. What now?
I received an error code, do I need a swap?
Can I also fix my bike myself?
See more
I have an appointment planned
Can I change my timeslot?
My appointment was cancelled. What now?
How do I cancel my appointment?
I've missed my appointment. What do I do?
Can I change my appointment address?
What do I do in case of a long delay?
How can I add a note for the Swapper?
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Other questions
What do I do if my bike is lost or stolen?
I am moving to a different city
I need the frame number of my bike. Where can I find it?
I have seen a Swapfiets for sale. Is that possible?
I have found a Swapfiets. What should I do?
I was involved in an accident. What do I do now?
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